Over the last ten years, VRSA has incurred more than $71 million in automobile physical damage and automobile liability claims. Nearly 30 percent of these claims involve emergency vehicle operations including ambulances, fire trucks, and law enforcement vehicles.
The Richmond Ambulance Authority (RAA) provides emergency care and transportation for residents in the City of Richmond. As one of the busiest EMS systems, per capita, in the nation – the authority responded to more than 56,000 calls and made more than 39,000 transports in 2022. This resulted in nearly 900,000 miles traveled by their fleet throughout the city.
With so much time on the road, RAA has made it a priority to mitigate driving risks among their drivers. The authority uses its own customized emergency vehicle operations course, in addition to tracking and training through its telematics program.
“The SAMSERRA [telematics] system tracks speeding, harsh turns, harsh braking, harsh acceleration, distracted driving, and more,” said Kate Mullins, safety and risk manager with the RAA. “The system features dual cameras, one pointing outward at what the driver sees and another pointing inward to the driver and front passenger, this provides us with a complete picture of what is happening at that moment.”
The system monitors individual drivers as they maneuver through the city and provides each driver with a safety score. Learn more about how the RAA is using this technology to reduce automobile claims in the video below.