Senior Property and Liability Claims Representative

The Virginia Risk Sharing Association (VRSA) is the first and most financially sound group self-insurance pool in the Commonwealth insuring local political subdivisions. Since 1980, VRSA has protected our members’ assets and promoted risk management affecting strategic objectives. Beyond coverage, we provide robust education, training, tools, and resources to help members identify and treat current and emerging risks. In total, our members contribute more than $60 million in annual contributions.

Headquartered in Glen Allen, VA, VRSA has 55 employees – many with more than 20 years of service!  Our staff enjoys a magnificent work environment – we work but we have fun too, from monthly celebrations to chili cookoffs and picnics!  VRSA offers a comprehensive benefits package to help meet your family’s unique needs.  We value continuing education and professional development by providing a tuition program and a variety of learning opportunities. Please visit our website,, for additional company details, including a summary of our employee benefit programs.

In support of all we do, VRSA staff members are expected to always provide excellent customer service. We do this by maintaining a positive, empathetic, and professional demeanor toward all our customers (members, fellow staff, and vendors) at all times.  We respond promptly to member inquiries and communicate regularly to keep them informed. We own our mistakes and make them right. We all strive to improve every day!

VRSA was voted a 2022 Top Workplace by our employees!

VRSA has a hybrid work schedule with staff working onsite specific days of each week. New hires will initially work in-house.

Currently, we have an opportunity for a Senior Property & Liability Claims Representative who will process all phases of their assigned property, auto and liability claims for our local government members from initial contact to conclusion of the claim, which includes litigation management. We are looking for a dynamic team-player with the ability to interact successfully with our program members to build and maintain good working relationships.

Responsibilities for this position:

  • First and foremost, you will provide outstanding customer service to our members and fellow staff by promptly, courteously, and accurately responding to verbal and written communications within established timeframes, conducting visits and attending meetings and maintaining current knowledge of trends in the Property and Liability field.
  • Uphold VRSA’s exacting standards of claims handling by processing claims in accordance with VRSA’s Claim Procedures and department objectives.
  • We utilize a diary system to initiate timely contact on all claims, review coverage, and investigate and determine liability on all claims.
  • Establish, review, update and maintain reserves on all files.
  • Complete referrals to legal counsel upon receipt of suit papers and assignment of claim, monitor developments, attend trials and mediations or other proceedings, and provide direction to defense counsel until the case is resolved.
  • You will negotiate settlement of claims when appropriate and in the best interest of all parties upon approval of settlement authority and in consultation with the member prior to settlement.
  • Recognizing subrogation/restitution possibilities and promptly refer to the Recovery Specialist or, when appropriate, process subrogation and work with subrogation counsel directly.
  • In time, this position serves in a mentoring roll to less experienced team members.


  • Five or more years prior claims experience in a related field in the insurance industry, to include litigation management. Local government liability claims experience is a plus!
  • Working knowledge of business practices and procedures and the operation of office equipment
  • Proficient in the use of personal computers including Microsoft Suite software applications and use of the Internet for business purposes
  • Demonstrated abilities to gather and analyze information and reach sound conclusions; create and maintain hardcopy and electronic files including databases; communicate activities between software applications; work effectively with all levels of an organization; maintain confidentiality; meet deadlines and goals; and function both independently and as a member of a team
  • Insurance industry certification is a plus!

To apply, please send your resume to Attn:  P&L.

VRSA is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences and each other’s input and experiences.