Help Desk Request Form The information you provide will be emailed to the Help Desk and will generate an automated Help Desk acknowledgement and ticket number. Replies will be added to the support ticket so long as the ticket number is in the email subject line. Note: The average help desk response time to email tickets is 1-3 business hours. If you need immediate assistance, please use your desktop icon to open a chat session or call the help desk by phone. (ext. 5500#) Subject:*Email* Severity of Impact*Select...Low - Annoying, but does not really interrupt workModerate - Stops one function, but able to do other workSevere - Unable to do any work until issue is resolved Severe issues requiring immediate attention should be reported by phone (ext. 5500#). Do not leave a message. Hold until a help desk technician is available.Scope of impact*Select...Single UserMultiple UsersAll UsersType of Issue*Select...ApplicationHardwareEDIOther:Other IssueApplicationSelect...NavRisk PolicyNavRiskClaimsPerceptive ContentSAPSisensePanel of PhysiciansEDI Claims AppOther:Other ApplicationHardware TypeSelect...ComputerLaptopMonitorPrinterCell PhoneDesk PhoneOther:Other HardwareDid you try restarting your computer?SelectYesNoIssue Details:*When did the issue start or occur?*SelectWithin the last hourMore than 1 hour agoMore than 4 hours agoMore than a day agoI have no ideaVRSA issue?*Do you think this will go to VRSA's internal IS Team?YesNoDocumentation Drop files here or Accepted file types: jpg, gif, png, pdf, doc, docx, bmp. Supporting documentation, such as screenshots or attachments, may be uploaded here. You may also reply to the helpdesk acknowledgement email and attach documentation thereto. Post Views: 447
