Webinar: Verbal De-Escalation and Crisis Communication Skills to Diffuse and Re-Direct Conflict Behavior

There is a growing need to learn verbal conflict and crisis communication skills. When verbal encounters become adversarial and escalate, they can often lead to controversial use of force issues, or worse.

Although no training can ever reasonably be expected to stop all incidents from escalating to use of force, many citizens and communities have begun to expect officers to receive training and when possible apply verbal de-escalation strategies.